2nd Line Support Technician (Sharepoint)

At Oasis Community Learning , Bristol
Salary: SCP 17 - SCP 23 National Scale £23,836 - £26,999 + Local Government Pension Scheme
Role: Full-time
Contract: Permanent
Start Date: TBC
Applications Closed: 12:00 PM on Friday 26th July 2019
Interviews: On a rolling basis as excellent candidates are identified

Oasis Community Learning is one of the largest and fastest growing multi-Academy sponsors in England, with 52 Academy schools opened since 2004. Our mission is to create and sustain a network of excellent learning communities where pupils can realise their full potential.

We are now looking to appoint a 2nd Line Support Technician with a specialism in SharePoint to join our team. Oasis have an ITIL Service Desk, with the 2nd Line Engineer dealing with escalations from the 1st Line Team and from our Academies. You will be working mainly with Microsoft technologies, including Office 365 and Azure.

About Oasis Community Learning
Born of the global Oasis charity, we are one of the largest multi-academy trusts in the UK. By joining our family of staff you will be one of approximately 100 IT professionals within the group all working alongside people dedicated to helping our students realise their potential. We wish to transform the lives of our communities and support our young people and staff through their journeys with Oasis.

Oasis Systems
With nearly 100 dedicated IT professionals with a range of specialisms, Oasis IT Services operate a sector leading IT provision across over 50 locations utilising enterprise technology deployed via a private national wide area network. Our solution is built on the latest Microsoft and Cisco Technology providing a dynamic and robust IT environment for our internal clients. With a recent investment of £3.5 million in IT systems, this is an exciting time to be joining the family of professionals.

About you
The successful candidate will need to have a keen approach to customer service and the ability to identify incidents whilst setting key priorities. A confident communicator you will support colleagues and students, in person and remotely, in the appropriate use of ICT. This role demands strong knowledge of Windows 10 and basic Windows Server 2008 /12 administration. Experience of in an IT service in an educational setting is desirable but not essential.

This position will fulfil general 2nd line support duties as part of a team of three 2nd line engineers but will specialise in the support of a number of diverse content management systems (SharePoint online, Drupal and Composer) as well as undertaking day to day maintenance tasks for external websites, O365 features and the Oasis intranet (OasisZone).

Our Ideal candidate will:

 have a strong technical background

 experience of working within ITIL processes and procedures

 be an enthusiastic customer service provider

 possess sound problem solving and analytical skills

 be willing to work shift patterns and travel between sites

 have good attention to detail for completing scheduled checks and updates

As part of the package, Oasis offers:

  • A good Continuous Professional Development (CPD) Programme using industry certified accreditation e.g. Microsoft Certified Professional.

  • An opportunity to work with new technology e.g. HP Servers, CISCO etc.

  • A pension scheme with a Local Government pension provider.

  • A generous holiday allowance for support staff, starting at 25 days per year, rising to 30 days after five years (plus 8 Bank Holidays).

To apply for the position, please send your completed application form and equal opportunities to oclrecruitment@oasisuk.org  by 26 July 2019 at 12pm. Should an excellent candidate be identified early in the recruitment process this advert will be removed so early applications are recommended.


This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent and spoken English is an essential requirement for this role

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours, which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks.

Category: IT
Application Form: Download
Equal Opportunities Form: Download EO Monitoring Form
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How do I Apply?

To apply for the position of 2nd Line Support Technician (Sharepoint), please download (saving to your computer) and complete the above Application Form and Equal Opportunities Monitoring Forms and either upload and submit the forms Online or by Email.